Our Privacy Commitment: At Duo Hide Leather, we value your trust and privacy. Whether you are ordering a single sample or placing a bulk B2B custom order, we collect only essential information required to fulfill your orders and provide a seamless international shipping experience.
1. Introduction
Welcome to Duo Hide Leather. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, inquire about our products, or place B2B custom manufacturing orders with us.
2. Information We Collect
We collect personal and business information that you voluntarily provide to us when you fill out inquiry forms, request wholesale quotes, or place orders:
Personal & Business Details: Name, company name, business email address, phone number, and tax/VAT ID (for international B2B invoicing).
Shipping & Billing Address: Physical delivery address and billing details required for export documentation and courier services (e.g., DHL, FedEx, UPS).
Payment Information: Payment transactions are processed securely through verified third-party payment gateways (such as Stripe or PayPal). We do not store or process full credit card numbers on our servers.
Custom Order Specifications: Tech packs, logo vectors, custom sizing charts, and design mockups submitted for private-label production.
3. B2B Design Confidentiality & Non-Disclosure (NDA)
As a custom leather goods manufacturer, we respect your intellectual property:
Any custom designs, tech packs, brand logos, and proprietary specifications provided by our clients are strictly confidential.
We never share, duplicate, or resell your private-label designs to third parties or showcase them without your explicit written permission.
4. How We Use Your Information
We use the information collected to:
Process, manufacture, and ship your sample and bulk orders.
Communicate order updates, tracking details, and production timelines.
Send official B2B wholesale quotes, proforma invoices, and digital proofs.
Improve our website user experience, site performance, and product offerings.
5. Third-Party Sharing & International Logistics
We do not sell, rent, or trade your personal or business information. We only share necessary data with trusted third parties required to execute our services:
Logistics & Courier Partners: Name, address, and contact number provided to international shipping carriers for customs clearance and order delivery.
Payment Processors: Transaction details passed securely to process payments.
Legal Compliance: Disclosed only if required by law or international export regulations.
6. Data Security
We implement industry-standard technical and organizational security measures—including SSL encryption across our website—to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
7. Cookies and Tracking Technologies
Our website uses standard cookies to enhance navigation, analyze site traffic, and remember your shopping preferences. You can choose to disable cookies through your browser settings, though some website features may function with limited capability.
8. Your Rights
Depending on your location, you have the right to:
Request access to the personal data we hold about you.
Request corrections or updates to your business information.
Request the deletion of your personal data from our active marketing records.
9. Contact Us
If you have questions, feedback, or privacy-related requests regarding this policy, please contact us directly:
Company Name: Duo Hide Leather
Email: support@duohideleather.com
Website: https://duohideleather.com