Return and Refund Policy

1. Order Lock-In, Advance Deposit & Cancellation

• Advance Deposit: A non-refundable 40% to 50% advance deposit is required to confirm any production order and initiate raw material sourcing, hide tanning, and custom hardware production.

• Strict No-Cancellation: Once the deposit is received and production has officially commenced, orders cannot be canceled, and advance payments are strictly non-refundable under any circumstances.

2. Production Modifications & Mid-Way Alterations

• Locked Specifications: All product details—including tech packs, measurements, custom embossing, leather finish, lining, and hardware—are permanently locked upon order confirmation.

• No Mid-Production Changes: Once manufacturing is underway, no design modifications, size adjustments, or specification changes will be accepted.

3. Precision Sizing & Technical Specifications

• Tech Pack Adherence: All custom jackets, leather apparel, and goods are manufactured according to the exact measurements and size charts provided or approved by the client.

• Sizing Liability: If the delivered product matches the approved size sheet, Duo Hide Leather is not responsible for client-side sizing errors. No returns, exchanges, or refunds will be granted for incorrect size submissions.

4. Leather Care & Maintenance Responsibility

• Storage Requirements: Genuine leather requires proper handling. Products must be stored away from extreme direct heat, excessive moisture, unventilated plastic covers, and aggressive chemicals.

• Misuse Exclusion: We bear no liability for leather degradation, cracking, or discoloration resulting from a failure to follow our official Leather Care Guidelines after delivery.

• Factory Guarantee: If structural material damage or tanning defects occur while handling strictly according to our Care Guide, Duo Hide Leather assumes full liability and will provide a direct factory replacement.

5. Dedicated QC Inspection & Human Error Replacement

• Export Quality Control: Our dedicated Quality Assurance (QA) team thoroughly inspects every single item, seam, zipper, and hide before dispatch to ensure zero margin for error and strict compliance with international export standards.

• Single-Product Replacement Guarantee: While our multi-stage inspection process eliminates nearly all defects, we recognize that human oversights can occasionally happen. If a specific product within a bulk order carries a verified manufacturing flaw, that individual piece will be remanufactured and replaced immediately at no extra cost to you.

• 7-Day Reporting Window: Any manufacturing defect or hardware flaw must be reported within 7 business days of order receipt with high-resolution photos/videos sent to support@duohideleather.com.