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PRODUCT & CUSTOMIZATION QUERIES

Leather Quality & Retail (B2C) Queries

Do you offer 100% genuine leather for all products?
Yes, all Duo Hide products are crafted exclusively from authentic genuine hides, ensuring long-lasting durability, premium texture, and natural character.
How are product prices determined based on leather quality?
Prices are based directly on the leather type selected—such as Full-Grain or Top-Grain. Higher grades naturally increase the price, but we guarantee 100% genuine material for whichever grade you choose, without compromising authenticity.
Can I order custom sizing for retail leather products?
Yes, we offer complete custom measurements for individual buyers to ensure an exact fit before handcrafting your item.
How long does delivery take for B2C retail orders?
Standard retail items typically ship and deliver within 4 to 7 business days, complete with end-to-end live tracking.
What is your exchange policy for custom sizing issues?
Products are handcrafted precisely to the measurements (shoulders, chest, arms, body length) provided by the client in inches or cm. Because we strictly follow your specified dimensions, measurement errors from the client's side are not eligible for size exchange or claim.
What happens if my leather product gets damaged?
If an item arrives damaged due to a shipment error from our end, we issue a full replacement or return within 7 days of delivery. However, natural wear, improper storage, or damage caused by failing to follow leather care instructions is the client's sole responsibility.
How do I care for my leather jacket or goods to ensure longevity?
Keep your leather away from direct extreme heat and heavy moisture. Clean gently with a soft damp cloth and apply a specialized leather conditioner periodically.
Do you ship internationally for retail orders?
Yes, we provide fully insured global express shipping for individual online shoppers across major worldwide markets.
What payment options do you accept for B2C shoppers?
We support all major secure online payment channels, debit/credit cards, and local payment methods for a smooth checkout process.
Will my leather product look identical to the online images?
Natural leather features unique grain patterns and subtle shade variations, making every handcrafted piece genuinely one of a kind.
BULK & COMMERCIAL MANUFACTURING

B2B Wholesale & Commercial Manufacturing

What is the Minimum Order Quantity (MOQ) for B2B wholesale orders?
MOQs depend on the product category. We offer single-unit ordering for jackets, an MOQ of 25 units for duffel bags, and 100 units for wallets and belts etc.
How are B2B sampling costs and shipping calculated?
B2B sample costs and international shipping are paid by the client. However, we provide samples at direct factory cost without charging any middle commission to support your quality review.
Do you offer private labeling, custom branding, and embossing?
Absolutely. We provide complete end-to-end private labeling including custom logo embossing, branded hardware, custom tags, and bespoke packaging.
How do I request a formal price quote for wholesale orders?
You can submit your specifications through our Contact Us page or email direct details to duohidesupport@gmail.com for a custom B2B quote. We are also available on Whatsapp, Facebook and Instagram.
What is the typical production lead time for wholesale orders?
Bulk production lead times generally range from 2 to 4 weeks depending on order volume, material sourcing, and custom design specs.
Can B2B clients supply their own leather hides for production?
No, we do not accept client-supplied leather due to import logistics. Clients specify their required leather type, quality grade, and design specs, and we source 100% genuine hides through our factory to craft the products.
How do you ensure quality control for large commercial orders?
We have a dedicated quality inspection team at our factory that reviews every single piece. Each item undergoes strict checks to confirm it meets global export standards before final packaging.
What are your payment terms, and how can international B2B buyers verify production?
B2B contracts require a 30% to 50% advance deposit to mature the order. For complete trust and transparency, we conduct live video calls directly from our manufacturing factory showing your handcrafted leather production.
How do you handle international shipping and custom delivery for bulk orders?
We manage all export shipping and clearance, offering clients two flexible options: direct Door-to-Door delivery or Port-to-Port delivery (Air/Sea) depending on your budget and preference.
Can you produce custom leather product designs from tech packs or sketches?
Yes, our manufacturing team can interpret technical sketches, reference images, or physical samples to create complete commercial production patterns.
Contact Us

Lahore, Pakistan

Duo Hide brings you premium handcrafted leather products, engineered with top-tier hides and precision craftsmanship for both individual buyers and global wholesale markets.

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Order related queries

Orders & Returns

When will my order be delivered?
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How to check status of my order?
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If an item is missing from my order, what should I do?
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If I'm not available to pick up my order, what should I do?
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What should I do if there is a delivery delay?
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Account & Payment

Where can I use the promo code to receive the discount?
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How can I add items to my wish list?
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Are customizations available?
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What kind of payment methods do you accept?
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If my password is lost, what should I do?
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Contact Us

123 St, East park street, Los Angels, Maze City, London.

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